TESTIMONIALS

WE love it! Amala was so helpful in sketching to scale our specific size needs for the electric fireplace. The black stone surround sets it off perfectly. We felt heard and our needs were met – the way it should be when making a special purchase for your home! Regards, Caren & Bruce Hoffberger

They serviced our fireplace and replaced some failed components. Cole did an outstanding job and I would highly recommend them.

I had my gas insert installed 2 years ago. I have been extremely impressed with this business From the initial interaction in the showroom to the installation. All the staff I interacted with were professional, courteous and friendly. They provided detailed instructions on what was needed to install, recommendations for plumbers and electricians (who were also excellent). The installation was performed by the owner, Tom, and another employee. Needless to say it was done seamlessly and they took great care in explaining the operation of the fireplace and the remote, and took great care keeping the work area clean. Tom returned after installation and replaced the remote and the interior light because he was not satisfied with their operation. I was so impressed that he treated my home as if it was his own.
I have had the yearly routine service performed over the past 2 years. Again, it was done professionally and on the day and time scheduled. Recently I had an issue with the pilot light going out and called for service. I was originally scheduled for someone to come out in a couple of weeks but within 30 minutes of my call to the office, Tom contacted me and said he was in the area and had some time to check it out. It required a simple reset and he also spent time not only showing me how to do it myself but had me perform the procedure while he watched so I would be confident to reset the light if it was necessary at a future time. This business is truly customer oriented, with very pleasant and trained personnel from sales, to installation, to maintenance and repair. It is a pleasure to work with a company where the owner is truly vested in providing an excellent product and customer satisfaction. I highly recommend them.

Wonderful, professional help in providing a cozy wood insert that is perfect! Amala from Fireside was available for questions thru the buying process…..called when she said she would….priceless! Installation was clean and quick and done on time…..thank you…..And when all was said and done, Tom stopped by to answer questions we had with how to use and maintain our insert. A good experience throughout the entire process! Highly recommend Fireside! 🔥

Very satisfied!

Here’s a fun story: During the single-digit cold snap at Christmas, our street lost power for 4 days. My wife’s parents were visiting from out of state and the fireplace kept our house warm enough for everyone to stay comfortable. If it hadn’t been for the fireplace we would have spent the holiday at a hotel. But instead we camped out in the living room and all had the best Christmas in years.

Dear Tom w/ Fireside,
I enjoyed talking with you and your wife at the event last Sunday! I definitely look forward for you to look at our chimney and fireplace to help us with the masonry work and installing a liner. You were given such rave reviews by Meg & Marybeth from the Beacon Home Team of Keller Williams and that goes a long way with me and others!

I entered your over generous contribution of an XL Big Green Egg to their event that I honestly thought that I could not possibly win. I mean everyone was dropping their tickets into your Egg. It was the Grand Prize of the whole event! I was so excited about it, that I sent a text w/ photo of the Green Egg home to my hubby and I said look what I just entered! He said, “Wow, I would love to have that”! All of the drawings were complete and I hadn’t won any of the ones that I entered and I held up your ticket and said the Green Egg is mine. LOL, When you actually called every single number on my ticket, I was in SHOCK! I mean, I was speechless – which is rare for me – It was an UNREAL day! My hubby came to pick it up immediately. THANK YOU for providing such a Great Gift! We are over the moon happy! Talk to you soon!
Karen Nieman

Customer Service, Salesmanship, Professionalism, and Friendliness are all qualities of this company! They are an amazing group of people to work with and we love our fireplace! Fireside Stone & Patio has been one of the best companies we have had the privilege to work with. They corrected a mistake we originally made in ordering our fireplace and have been polite and professional in every aspect, including installation, maintenance, and information sharing. Their company explains what they are doing and why and provides a yearly maintenance program to keep your gas fireplace working in proper order. We cannot recommend this company enough. You will not regret purchasing your fireplace from them!

Called Tom because I had a problem with my chimney. He took my call in spite of the fact that he was in pre-op!!! I do not know any other company that goes the extra mile like Fireside does. Thank you.

Technician very professional, thorough, competent, efficient and neat.

The technician was a breath of fresh air. He went about his business with careful detail and attention. He cleaned out the fireplace meticulously and fixed our problem with the fireplace. I appreciate someone who takes pride in his work. Thank you.

Cole just left after cleaning our pellet stove. He did an excellent job. He was thorough and explained the entire process. We really have the feeling that our pellet stove is in tip-top shape. Cole’s technical skills and customer service are superb!

Thanks, Michelle

Repaired my chimney and converted open fireplace to wood insert. I can’t say enough about how helpful and professional the service teams were. I highly recommend Fireside if you want to be confident in your choice. They are terrific.

Install and service have been great.

The man who did our maintenance did a great job.

The service gentleman was very professional and friendly and we were very pleased with the quality of his work.

All staff was very helpful and kind. Love our new fireplace.

Fireside has been great to work with and very knowledgeable when fielding my questions.

Fireside has been servicing our fireplaces for about 10 years, and we always get a quick response when service is needed.

Cole does an awesome job every time!!

Fireside Stone and Patio were professional and knowledgeable, from the owner, to the sales person, to the installation crew. We converted our wood-burning fireplace, to gas-burning. I would highly recommend Fireside Stone & Patio.

From start to finish we couldn’t be happier with our new gas fireplace.
If you are looking for a fireplace, stove, or patio Fireside is your place to go! Very professional and great quality! Would recommend to anyone!

The service provided by the fireplace technician was outstanding! He was also relational and gave me great confidence that he knew his trade well. I would highly recommend Fireside’s service!

Great Service . Great answers to questions.

Cole does a very thorough job of cleaning our insert and explaining things. The staff at the store is also very courteous and helpful.

Technician was friendly and professional. He did the job and cleaned up. He explained his findings and gave a recommendation to keep outside bushes trimmed.

The calls we received from the service department were helpful and pleasant.
We would highly recommend your company.

Very professional and comprehensive gas fireplace maintenance service.

Cole performed the service in a professional courteous manner.

Timely service and quality work.

Good service.