We love to hear back from our customers who share their experiences with our products and services. Please fill out the form on this page to share YOUR experience with us, and be sure to tell your friends to contact Fireside Stone & Patio too!
Jackie B in West Friendship - May 2023
Here's a fun story: During the single-digit cold snap at Christmas, our street lost power for 4 days. My wife's parents were visiting from out of state and the fireplace kept our house warm enough for everyone to stay comfortable. If it hadn't been for the fireplace we would have spent the holiday at a hotel. But instead we camped out in the living room and all had the best Christmas in years.
Dan F - April 2023
Dear Tom w/ Fireside, I enjoyed talking with you and your wife at the event last Sunday! I definitely look forward for you to look at our chimney and fireplace to help us with the masonry work and installing a liner. You were given such rave reviews by Meg & Marybeth from the Beacon Home Team of Keller Williams and that goes a long way with me and others! I entered your over generous contribution of an XL Big Green Egg to their event that I honestly thought that I could not possibly win. I mean everyone was dropping their tickets into your Egg. It was the Grand Prize of the whole event! I was so excited about it, that I sent a text w/ photo of the Green Egg home to my hubby and I said look what I just entered! He said, "Wow, I would love to have that"! All of the drawings were complete and I hadn't won any of the ones that I entered and I held up your ticket and said the Green Egg is mine. LOL, When you actually called every single number on my ticket, I was in SHOCK! I mean, I was speechless - which is rare for me - It was an UNREAL day! My hubby came to pick it up immediately. THANK YOU for providing such a Great Gift! We are over the moon happy! Talk to you soon! Karen Nieman
Karen N - March 2023
Customer Service, Salesmanship, Professionalism, and Friendliness are all qualities of this company! They are an amazing group of people to work with and we love our fireplace! Fireside Stone & Patio has been one of the best companies we have had the privilege to work with. They corrected a mistake we originally made in ordering our fireplace and have been polite and professional in every aspect, including installation, maintenance, and information sharing. Their company explains what they are doing and why and provides a yearly maintenance program to keep your gas fireplace working in proper order. We cannot recommend this company enough. You will not regret purchasing your fireplace from them!
Jean F in Eldersburg - February 2023
Called Tom because I had a problem with my chimney. He took my call in spite of the fact that he was in pre-op!!! I do not know any other company that goes the extra mile like Fireside does. Thank you.
Ti D in Annapolis - December 2022
Technician very professional, thorough, competent, efficient and neat.
John L in Laurel, MD - December 2022
The technician was a breath of fresh air. He went about his business with careful detail and attention. He cleaned out the fireplace meticulously and fixed our problem with the fireplace. I appreciate someone who takes pride in his work. Thank you.
Dan S in West Friendship, MD. - November 2022
Cole just left after cleaning our pellet stove. He did an excellent job. He was thorough and explained the entire process. We really have the feeling that our pellet stove is in tip-top shape. Cole's technical skills and customer service are superb! Thanks, Michelle
M B in Ashton - November 2022
Repaired my chimney and converted open fireplace to wood insert. I can't say enough about how helpful and professional the service teams were. I highly recommend Fireside if you want to be confident in your choice. They are terrific.
R B in Columbia - November 2022
Install and service have been great.
Dave M in Ellicott City, MD. - November 2022